Shipping & Returns Policy

 

Return Policy

Rival Nutrition does not except returns of any consumable product.  Consumable items such as protein-based powders and dietary supplements are not eligible for return and are non-refundable. 

 

Exchanges

Rival Nutrition does not accept exchanges. If you received the wrong item, see our "miss-picked items" policy. 

 

Miss-Picked Items - aka: You were shipped you the wrong item.
If you were shipped the wrong item through Amazon, be sure to call Amazon at 1-866-216-1072.  Let Amazon know that they shipped you the wrong item.  Be sure to not use the Amazon automated service as you will need to speak to an agent to have your issue properly rectified.   

 

Amazon & Third Party Retailers 

We are unable to accept returns of purchases made from Amazon or third party retailers. Please review the return policy for Amazon or the store the product was purchased from. For all orders originating from Amazon, please reach out to Amazon Customer Service at 1-866-216-1072.

 

Damaged, Lost or Stolen Merchandise
We understand that on a rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, please contact Amazon within 24 hours of receiving the delivery. Rival Nutrition is not responsible for lost or stolen merchandise. Please contact Amazon with any concerns.  Amazon customer service: 1-866-216-1072.

  

Still have a question?
Emailing customerservice@rivalnutrition.com is the quickest way to reach us! Emails will be answered in the order they are received. Our staff is online weekdays 8:30AM-4:30PM CST, except holidays.